BY FROMA HARROP More service is not necessarily good service. And bad service dressed as good service is even worse. Here are examples: Restaurants. A waiter breaks into a lively conversation to ask, “How is the meal?” Being courteous people, we feel obliged to respond that everything is fine, only to have the robot-server walk away in our mid-sentence. So one gesture of fake concern leaves us both interrupted and disrespected. It’s not good service […]
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