To Comfort The Afflicted
And Afflict The Comfortable

To Comfort The Afflicted And Afflict The Comfortable

Monday, January 30, 2023


Bad Service Dressed As Good Service


BY FROMA HARROP More service is not necessarily good service. And bad service dressed as good service is even worse. Here are examples: Restaurants. A waiter breaks into a lively conversation to ask, “How is the meal?” Being courteous people, we feel obliged to respond that everything is fine, only to have the robot-server walk […]
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Arnold Hamilton
Arnold Hamilton
Arnold Hamilton became editor of The Observer in September 2006. Previously, he served nearly two decades as the Dallas Morning News’ Oklahoma Bureau chief. He also covered government and politics for the San Jose Mercury News, the Dallas Times Herald, the Tulsa Tribune and the Oklahoma Journal.