BY FROMA HARROP As computers continue to replace cashiers, ticket vendors and bank tellers, consumers increasingly don’t notice or care much whether they are dealing with a human or a machine. The big exception is when they do. Consumers often prefer the convenience of interacting with computers. A checkout employee who doesn’t know the price of Gala apples adds grit to the smooth functioning of an over-scheduled day. But when things go wrong at the […]
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