To Comfort The Afflicted
And Afflict The Comfortable

To Comfort The Afflicted And Afflict The Comfortable

Tuesday, June 22, 2021

Observercast

BY FROMA HARROP As computers continue to replace cashiers, ticket vendors and bank tellers, consumers increasingly don’t notice or care much whether they are dealing with a human or a machine. The big exception is when they do. Consumers often prefer the convenience of interacting with computers. A checkout employee who doesn’t know the price […]
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